Other FEMA Programs

US Department of Homeland Security - Federal Emergency Management Agency

Crisis Counseling Assistance and Training Program: CCP assists individuals and communities recovering from the effects of a natural or human caused disaster through the provision of community based outreach and psycho-educational services.

  • Crisis counselors deliver services in the communities.
  • Crisis counselors do not classify, label, or diagnose people; no records or case files are kept.
  • Crisis counselors make contact in homes and communities, not in clinical or office settings.
  • Disaster Distress Helpline
    • The Substance Abuse and Mental Health Services Administration’s Disaster Distress Helpline provides 24/7, 365-day-a-year crisis counseling and support to people experiencing emotional distress related to natural or human-caused disasters.
    • The Disaster Distress Helpline is a national hotline dedicated to providing immediate crisis counseling for people who are experiencing emotional distress related to any natural or human-caused disaster. This toll-free, multilingual, and confidential crisis support service is available to all residents in the United States and its territories. Call (800) 985-5990, TTY (800) 846-8517 or text TalkWithUs to 66746 to connect with a trained crisis counselor (Spanish-speakers text: Hablanos to 66746).

Disaster Unemployment Assistance (DUA): DUA benefits are available to Texans whose jobs were affected by Hurricane Harvey. This may include people not normally eligible for unemployment benefits, such as self-employed persons and farm workers.

**deadline to apply is Oct. 31, 2017**.

  • Application Form:
    • Online: ui.txworkforce.org
    • Click: Apply for benefits
    • Or call: 1-800-939-6631 and speak with an Unemployment Assistance.
  • You will also receive a waiver, which waves you from having to look for a job temporarily.


Disaster Legal Services (DLS): DLS provides legal assistance to low income individuals who, prior to or as a result of the disaster, are unable to secure legal services adequate to meet their disaster related needs. FEMA, through an agreement with the Young Lawyers Division of the American Bar Association, provides free legal help for disaster survivors.

You can be referred to DLS by calling:

  • 1-800-621-FEMA (3362)
  • TTY 1-800-462-7585
  • 711 and Video Relay Service (VRS) 1-800-621-3362

When you call, you’ll get disaster-specific help and information. You’ll also learn how to get legal help.

Click here for more information

The National Flood Insurance Program: aims to reduce the impact of flooding on private and public structures. It does so by providing affordable insurance to property owners and by encouraging communities to adopt and enforce floodplain management regulations. These efforts help mitigate the effects of flooding on new and improved structures. Overall, the program reduces the socio-economic impact of disasters by promoting the purchase and retention of general risk insurance, but also of flood insurance, specifically.

Go to https://www.fema.gov/national-flood-insurance-program to find out more information about the NFIP.

The National Flood Insurance Reform Act of 1994 requires individuals In SFHAs who receive disaster assistance after September 23, 1994 for flood disaster losses to real or personal property to purchase and maintain flood insurance coverage for as long as they live in the dwelling.

Failure to maintain mandatory flood insurance will make household ineligible to receive FEMA funds in the future.

To help homeowners with flood insurance whose homes sustained damage from Harvey, the National Flood Insurance Program (NFIP) has waived a few requirements to make it easier to get advance payments quicker.

As of Sept. 25, more than 87,000 policyholders have filed flood-insurance claims in Texas. NFIP has paid nearly $820 million for Harvey claims in Texas. Policyholders with questions regarding their policy, floodplain mapping, floodplain management, Hazard Mitigation Grants and general questions may call (800) 621-3362 (Press 2) from 8 a.m. to 10 p.m.

For more information on how to file a claim, visit


National Flood Insurance Program Questions

NFIP: Substantial Damage Questions